OTRS Service Management XSOAR Pack

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Content
Dependencies
Version History

An Integration Pack to Create, Update, and Delete OTRS Tickets

Note: Support for this Pack was moved to Partner starting October 05, 2023. In case of any issues arise, please contact the Partner directly at sales@otrs.com

Pack Contributors:

Martin Ohl

Contributions are welcome and appreciated. For more info, visit our Contribution Guide.

Note: Support for this Pack was moved to Partner starting October 05, 2023. In case of any issues arise, please contact the Partner directly at sales@otrs.com

Pack Contributors:

Martin Ohl

Contributions are welcome and appreciated. For more info, visit our Contribution Guide.

Integrations

Name	Description
OTRS (Partner Contribution)	Service management suite that comprises ticketing, workflow automation, and notification.

Integrations

Name	Description
OTRS (Partner Contribution)	Service management suite that comprises ticketing, workflow automation, and notification.

Required Content Packs (1)

Pack Name	Pack By
Base	By: Cortex XSOAR

Optional Content Packs (0)

Pack Name	Pack By

All level dependencies (2)

Pack Name	Pack By
Base	By: Cortex XSOAR
Aggregated Scripts	By: Cortex XSOAR

1.1.10 - 7843807 (March 22, 2026)

Documentation and metadata improvements.

Related pull requests:
- 43568

Download

1.1.9 - 7389211 (March 1, 2026)

Integrations

OTRS

Added support for article_content_type argument in the commands otrs-close-ticket, otrs-update-ticket, and otrs-create-ticket.
Updated the Docker image to: demisto/pyotrs:1.0.0.6979213.

Related pull requests:
- 43085
- 43316

Download

1.1.8 - 7140315 (February 13, 2026)

Integrations

OTRS

Added support for the Web Service Config for Tickets parameter to be able to configure the routing of the integration according to one's own deployment.
Documentation and metadata improvements.
Updated the Docker image to: demisto/pyotrs:1.0.0.6443371.

Related pull requests:
- 42806
- 43055

Download

1.1.7 - 5636304 (October 29, 2025)

Changes are not relevant for XSOAR marketplace.

Related pull requests:
- 41629

Download

1.1.6 - R5469292 (October 20, 2025)

Integrations

OTRS

Documentation and metadata improvements.

Related pull requests:
- 40195

Download

1.1.5 - 3626185 (June 3, 2025)

Integrations

OTRS

Updated the Docker image to: demisto/pyotrs:1.0.0.3545032.

Related pull requests:
- 40157

Download

1.1.4 - R3380045 (May 12, 2025)

Integrations

OTRS

Fixed an issue in the command otrs-get-ticket where the age calculation raised an error.
Added support for sections infrastructure.
Updated the Docker image to: demisto/pyotrs:1.0.0.2072193.

Related pull requests:
- 39597

Download

1.1.3 - 3023472 (March 31, 2025)

Integrations

OTRS

Metadata and documentation improvements.

Related pull requests:
- 39077

Download

1.1.2 - R2989425 (March 26, 2025)

OTRS Service Management XSOAR Pack

Ensure that mirroring fields only appear in XSOAR integrations.

Related pull requests:
- 38998

Download

1.1.1 - R2040490 (January 22, 2025)

Integrations

OTRS

Updated the Docker image to: demisto/pyotrs:1.0.0.117228.

Related pull requests:
- 37315
- 37311
- 37308
- 37312
- 37310
- 37309

Download

1.1.0 - 6965450 (November 22, 2023)

Integrations

OTRS

Added ingoing and outgoing mirroring functionality.
Added pattern argument to otrs-search-ticket command for full text search.
Added lock argument to otrs-update-ticket command to apply and remove a ticket lock.
Updated the Docker image to: demisto/pyotrs:1.0.0.80761.

Related pull requests:
- 31025
- 29892

Download

1.0.21 - 6887992 (November 14, 2023)

Integrations

OTRS

Added support for the owner argument in the otrs-update-ticket command.
Updated the Docker image to: demisto/pyotrs:1.0.0.80173.

Related pull requests:
- 30871
- 30785

Download

1.1.10 - 7850318 (March 23, 2026)

Documentation and metadata improvements.

Related pull requests:
- 43568

Download

1.1.9 - 7389211 (March 1, 2026)

Integrations

OTRS

Added support for article_content_type argument in the commands otrs-close-ticket, otrs-update-ticket, and otrs-create-ticket.
Updated the Docker image to: demisto/pyotrs:1.0.0.6979213.

Related pull requests:
- 43085
- 43316

Download

1.1.8 - 7140315 (February 13, 2026)

Integrations

OTRS

Added support for the Web Service Config for Tickets parameter to be able to configure the routing of the integration according to one's own deployment.
Documentation and metadata improvements.
Updated the Docker image to: demisto/pyotrs:1.0.0.6443371.

Related pull requests:
- 42806
- 43055

Download

1.1.7 - 5636304 (October 29, 2025)

Changes are not relevant for XSIAM marketplace.

Related pull requests:
- 41629

Download

1.1.6 - R5469292 (October 20, 2025)

Integrations

OTRS

Documentation and metadata improvements.

Related pull requests:
- 40195

Download

1.1.5 - 3633384 (June 4, 2025)

Integrations

OTRS

Updated the Docker image to: demisto/pyotrs:1.0.0.3545032.

Related pull requests:
- 40157

Download

1.1.4 - R3386461 (May 12, 2025)

Integrations

OTRS

Fixed an issue in the command otrs-get-ticket where the age calculation raised an error.
Added support for sections infrastructure.
Updated the Docker image to: demisto/pyotrs:1.0.0.2072193.

Related pull requests:
- 39597

Download

1.1.3 - 3042633 (April 2, 2025)

Integrations

OTRS

Metadata and documentation improvements.

Related pull requests:
- 39077

Download

1.1.2 - R2989425 (March 26, 2025)

OTRS Service Management XSOAR Pack

Ensure that mirroring fields only appear in XSOAR integrations.

Related pull requests:
- 38998

Download

1.1.1 - R2040490 (January 22, 2025)

Integrations

OTRS

Updated the Docker image to: demisto/pyotrs:1.0.0.117228.

Related pull requests:
- 37315
- 37311
- 37308
- 37312
- 37310
- 37309

Download

1.1.0 - 6965450 (November 22, 2023)

Integrations

OTRS

Added ingoing and outgoing mirroring functionality.
Added pattern argument to otrs-search-ticket command for full text search.
Added lock argument to otrs-update-ticket command to apply and remove a ticket lock.
Updated the Docker image to: demisto/pyotrs:1.0.0.80761.

Related pull requests:
- 31025
- 29892

Download

1.0.21 - 6887992 (November 14, 2023)

Integrations

OTRS

Added support for the owner argument in the otrs-update-ticket command.
Updated the Docker image to: demisto/pyotrs:1.0.0.80173.

Related pull requests:
- 30871
- 30785

Download

PUBLISHER

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

Certification	Certified	Read more
Supported By	Partner
Created	July 5, 2020
Last Release	March 22, 2026

WORKS WITH THE FOLLOWING INTEGRATIONS:

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