Service management suite that comprises ticketing, workflow automation, and notification.
OTRS Service Management XSOAR Pack
- Details
- Content
- Dependencies
- Version History
An Integration Pack to Create, Update, and Delete OTRS Tickets
Integrations
| Name | Description |
|---|---|
| OTRS |
Integrations
| Name | Description |
|---|---|
| OTRS | Service management suite that comprises ticketing, workflow automation, and notification. |
Required Content Packs (1)
| Pack Name | Pack By |
|---|---|
| Base | By: Cortex XSOAR |
Optional Content Packs (0)
| Pack Name | Pack By |
|---|
1.0.12 - 2862717 (May 3, 2022)
Integrations
OTRS
Added the use_legacy_sessions parameter to use sessions compatibility for OTRS versions lower than V8.
1.0.9 - 2674843 (March 30, 2022)
Integrations
OTRS
- Updated the Docker image to: demisto/pyotrs:1.0.0.27892.
1.0.8 - 2452767 (February 22, 2022)
Integrations
OTRS
- Updated the Docker image to: demisto/pyotrs:1.0.0.26982.
1.0.7 - 2233034 (January 10, 2022)
Integrations
OTRS
- Updated the Docker image to: demisto/pyotrs:1.0.0.25615.
1.0.6 - 2167894 (December 27, 2021)
Integrations
OTRS
- Updated the Docker image to: demisto/pyotrs:1.0.0.25452.
1.0.5 - R2146019 (December 21, 2021)
Integrations
OTRS
- Fix the otrs-search-ticket command's raw response to include a list of all returned tickets instead of only the last ticket.
1.0.4 - 7423160 (September 2, 2021)
Integrations
OTRS
- Updated the Docker image to: demisto/pyotrs:1.0.0.23435.
1.0.3 - 349049 (May 6, 2021)
Integrations
OTRS
- Maintenance and stability enhancements.
1.0.2 - R264879 (November 9, 2020)
Integrations
OTRS
- Fixed an issue where the integration created a new session each time a command was executed.
- Upgraded the Docker image to demisto/pyotrs:1.0.0.12421.
1.0.1 - R162428 (October 27, 2020)
Integrations
OTRS
Fixed an issue where running the otrs-create-ticket and otrs-update-ticket commands with the attachment parameter failed.
1.0.0 - R61058 (July 5, 2020)
An Integration Pack to Create, Update, and Delete OTRS Tickets
PUBLISHER
Cortex
PLATFORMS
Cortex XSOARCortex XSIAM
INFO
| Certification | Certified | Read more |
| Supported By | Cortex | |
| Created | July 5, 2020 | |
| Last Release | October 23, 2022 |
WORKS WITH THE FOLLOWING INTEGRATIONS:
