RTIR

Details
Content
Dependencies
Version History

Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.

Integrations

Name	Description
RTIR	Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.

Integrations

Name	Description
RTIR	Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.

Pack Name	Pack By
Base	By: Cortex XSOAR

Pack Name	Pack By
Base	By: Cortex XSOAR

1.0.26 - 3392471 (May 13, 2025)

Integrations

Updated the rtir-add-reply command to use the right action - correspond.
Updated the Docker image to: demisto/python3:3.12.8.3296088.

Related pull requests:
- 39908

Download

1.0.25 - 3042633 (April 2, 2025)

Integrations

RTIR

Metadata and documentation improvements.

Related pull requests:
- 39079

Download

1.0.24 - R2989425 (March 26, 2025)

Integrations

RTIR

Fixed an issue where the rtir-create-ticket command did not raise an error when the ticket was not created due to a syntax error.

Related pull requests:
- 38777

Download

1.0.23 - 2533879 (February 20, 2025)

Integrations

RTIR

Fixed an issue where the RTIR integration threw an error due to an invalid digit escape sequence.

Related pull requests:
- 38713

Download

1.0.22 - 2040490 (January 22, 2025)

Integrations

RTIR

Fixed an issue where the member-of and the members arguments were not handled properly in the rtir-edit-ticket and the rtir-create-ticket commands.
Updated the Docker image to: demisto/python3:3.12.8.1983910.

Related pull requests:
- 37812
- 38111
- 38106
- 38099
- 38042
- 38048
- 38082
- 38084
- 38074
- 38071
- 37531
- 38057
- 38083
- 38067
- 37963
- 37954
- 37933
- 38098
- 38104
- 38107
- 38081
- 38093
- 38064
- 37932
- 37995
- 38108
- 38047
- 38097
- 37990
- 38105
- 37977
- 37961
- 37959
- 37957
- 38063
- 38122
- 37898
- 38109
- 38051
- 38077
- 38056
- 38081
- 38093
- 38064
- 37932
- 37995
- 38108
- 38047
- 38097
- 38052
- 37927
- 37930
- 38133
- 38137
- 37483
- 38146
- 37930
- 38138
- 38148
- 37730
- 38144
- 38150
- 38139
- 38140
- 38136
- 38154
- 38161
- 38157
- 38155
- 38087
- 38091
- 38164
- 38112
- 38170
- 38069
- 38162
- 38160
- 38171
- 38143
- 37732
- 38169

Download

1.0.21 - 1718057 (November 28, 2024)

Integrations

RTIR

Updated the Docker image to: demisto/python3:3.11.10.115186.

Related pull requests:
- 37407
- 37402
- 37403
- 37405
- 37406
- 37404

Download

1.0.26 - 3392471 (May 13, 2025)

Integrations

RTIR

Updated the rtir-add-reply command to use the right action - correspond.
Updated the Docker image to: demisto/python3:3.12.8.3296088.

Related pull requests:
- 39908

Download

1.0.25 - 3042633 (April 2, 2025)

Integrations

RTIR

Metadata and documentation improvements.

Related pull requests:
- 39079

Download

1.0.24 - R2989425 (March 26, 2025)

Integrations

RTIR

Fixed an issue where the rtir-create-ticket command did not raise an error when the ticket was not created due to a syntax error.

Related pull requests:
- 38777

Download

1.0.23 - 2533879 (February 20, 2025)

Integrations

RTIR

Fixed an issue where the RTIR integration threw an error due to an invalid digit escape sequence.

Related pull requests:
- 38713

Download

1.0.22 - 2040490 (January 22, 2025)

Integrations

RTIR

Fixed an issue where the member-of and the members arguments were not handled properly in the rtir-edit-ticket and the rtir-create-ticket commands.
Updated the Docker image to: demisto/python3:3.12.8.1983910.

1.0.21 - 1718057 (November 28, 2024)

Integrations

RTIR

Updated the Docker image to: demisto/python3:3.11.10.115186.

Related pull requests:
- 37407
- 37402
- 37403
- 37405
- 37406
- 37404

Download

PUBLISHER

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

Certification	Certified	Read more
Supported By	Cortex
Created	June 30, 2020
Last Release	May 13, 2025

WORKS WITH THE FOLLOWING INTEGRATIONS:

DISCLAIMER

Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise.