SysAid | Marketplace

Details
Content
Dependencies
Version History

SysAid is a robust IT management system that was designed to meet all of your needs as an IT department.

Use this content pack to manage your needs as an IT department.

What does this pack do?

The integration in this pack enables you to:

Fetch service reports.
List and search assets.
List and search users.
List table and filters.
List, search, update, close, create and delete service records.
List a service record's template.

Classifiers

Name	Description
SysAid Classifier	Classifies SysAid incidents, requests, problems and changes.
SysAid Mapper	Maps incoming SysAid incidents, requests, problems and changes fields.

Incident Fields

Name	Description
SysAid Category	SysAid Category
SysAid Sub Category	SysAid Sub Category
SysAid Tertiary Category	SysAid Tertiary Category
SysAid Parent ID	SysAid Parent ID
SysAid Asset Name	SysAid Asset Name
SysAid Solution	SysAid Solution
SysAid Company	SysAid Company
SysAid Notes	SysAid Notes
SysAid Resolution	SysAid Resolution
SysAid Due Date	SysAid Due Date

Layouts

Name	Description
SysAid Layout	SysAid Layout

Incident Types

Name	Description
SysAid Change
SysAid Request
SysAid Problem
SysAid Incident

Integrations

Name	Description
SysAid	SysAid is a robust IT management system designed to meet all of the needs of an IT department.

Classifiers

Name	Description
SysAid Classifier	Classifies SysAid incidents, requests, problems and changes.
SysAid Mapper	Maps incoming SysAid incidents, requests, problems and changes fields.

Incident Fields

Name	Description
SysAid Category	SysAid Category
SysAid Sub Category	SysAid Sub Category
SysAid Tertiary Category	SysAid Tertiary Category
SysAid Parent ID	SysAid Parent ID
SysAid Asset Name	SysAid Asset Name
SysAid Solution	SysAid Solution
SysAid Company	SysAid Company
SysAid Notes	SysAid Notes
SysAid Resolution	SysAid Resolution
SysAid Due Date	SysAid Due Date

Incident Types

Name	Description
SysAid Change
SysAid Request
SysAid Problem
SysAid Incident

Integrations

Name	Description
SysAid	SysAid is a robust IT management system designed to meet all of the needs of an IT department.

Required Content Packs (2)

Pack Name	Pack By
Filters And Transformers	By: Cortex XSOAR
Base	By: Cortex XSOAR

Optional Content Packs (2)

Pack Name	Pack By
Phishing	By: Cortex XSOAR
Common Types	By: Cortex XSOAR

All level dependencies (1)

Pack Name	Pack By
Filters And Transformers	By: Cortex XSOAR

PUBLISHER

Cortex

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

Certification	Certified	Read more
Supported By	Cortex
Created	April 13, 2022
Last Release	March 1, 2023

WORKS WITH THE FOLLOWING INTEGRATIONS:

DISCLAIMER

Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise. For more information, see the Marketplace documentation.