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Freshworks Freshservice

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Freshservice is a service management solution that allows customers to manage service requests, incidents, change requests tasks, and problem investigation.

Cortex XSOAR interfaces with Freshservice to help streamline security-related service management and IT operations.

What does this pack do?

  • Views, creates, updates, and deletes a Freshservice ticket directly from Cortex XSOAR.
  • Views, creates, updates, and deletes records from the Freshservice users, vendors, software and purchase orders.
  • Fetches Freshservice tickets.
  • Mirrors incoming Freshservice tickets in Cortex XSOAR.
  • Mirrors Cortex XSOAR tickets in Freshservice (please note that 'impact', 'urgency', and 'attachments' fields can be update only after the first mirroring in).
  • Supports service request, incident, change request, release request, problem request and all ticket type tasks.

Cortex XSIAM interfaces with Freshservice to help streamline security-related service management and IT operations.

What does this pack do?

  • Views, creates, updates, and deletes a Freshservice ticket directly from Cortex XSIAM.
  • Views, creates, updates, and deletes records from the Freshservice users, vendors, software and purchase orders.
  • Fetches Freshservice tickets.
  • Mirrors incoming Freshservice tickets in Cortex XSIAM.
  • Mirrors Cortex XSIAM tickets in Freshservice (please note that 'impact', 'urgency', and 'attachments' fields can be update only after the first mirroring in).
  • Supports service request, incident, change request, release request, problem request and all ticket type tasks.

PUBLISHER

Cortex

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

CertificationRead more
Supported ByCortex
CreatedApril 20, 2023
Last ReleaseFebruary 12, 2024
WORKS WITH THE FOLLOWING INTEGRATIONS:

DISCLAIMER
Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise. For more information, see the Marketplace documentation.