Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution.
Manage Engine Service Desk Plus
- Details
- Content
- Dependencies
- Version History
IT service management.
Integrations
| Name | Description |
|---|---|
| Service Desk Plus |
Playbooks
| Name | Description |
|---|---|
| Service Desk Plus - Generic Polling | This playbook uses generic polling to wait until a request is closed. |
Integrations
| Name | Description |
|---|---|
| Service Desk Plus | Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution. |
Playbooks
| Name | Description |
|---|---|
| Service Desk Plus - Generic Polling | This playbook uses generic polling to wait until a request is closed. |
Required Content Packs (3)
| Pack Name | Pack By |
|---|---|
| Base | By: Cortex XSOAR |
| Common Playbooks | By: Cortex XSOAR |
| Common Scripts | By: Cortex XSOAR |
Optional Content Packs (0)
| Pack Name | Pack By |
|---|
All level dependencies (6)
| Pack Name | Pack By |
|---|---|
| Rasterize | By: Cortex XSOAR |
| Common Scripts | By: Cortex XSOAR |
| Cortex REST API | By: Cortex XSOAR |
| Common Playbooks | By: Cortex XSOAR |
| Filters And Transformers | By: Cortex XSOAR |
| Base | By: Cortex XSOAR |
2.1.6 - 14185046 (October 28, 2026)
- 46384
Download
Integrations
Service Desk Plus
- Fixed an issue where the service-desk-plus-request-create, service-desk-plus-request-update, service-desk-plus-request-assign, service-desk-plus-link-request-modify, service-desk-plus-request-resolution-add, service-desk-plus-request-close, service-desk-plus-request-notes-add, and service-desk-plus-request-notes-update commands failed with a 414 Request-URI Too Large error when given long values (for example, a description containing HTML tables). The request data is now sent in the request body instead of the URL.
- Updated the Docker image to: demisto/python3:3.12.15.14069087.
- 46384
Download
2.1.6 - 14185046 (October 28, 2026)
- 46384
Download
Integrations
Service Desk Plus
- Fixed an issue where the service-desk-plus-request-create, service-desk-plus-request-update, service-desk-plus-request-assign, service-desk-plus-link-request-modify, service-desk-plus-request-resolution-add, service-desk-plus-request-close, service-desk-plus-request-notes-add, and service-desk-plus-request-notes-update commands failed with a 414 Request-URI Too Large error when given long values (for example, a description containing HTML tables). The request data is now sent in the request body instead of the URL.
- Updated the Docker image to: demisto/python3:3.12.15.14069087.
- 46384
Download
PUBLISHER
PLATFORMS
Cortex XSOARCortex XSIAM
INFO
| Certification | Certified | Read more |
| Supported By | Cortex | |
| Created | July 5, 2020 | |
| Last Release | October 28, 2026 |
WORKS WITH THE FOLLOWING INTEGRATIONS:
