Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution.
Manage Engine Service Desk Plus
- Details
- Content
- Dependencies
- Version History
IT service management.
Integrations
| Name | Description |
|---|---|
| Service Desk Plus |
Playbooks
| Name | Description |
|---|---|
| Service Desk Plus - Generic Polling | This playbook uses generic polling to wait until a request is closed. |
Integrations
| Name | Description |
|---|---|
| Service Desk Plus | Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution. |
Playbooks
| Name | Description |
|---|---|
| Service Desk Plus - Generic Polling | This playbook uses generic polling to wait until a request is closed. |
Required Content Packs (3)
| Pack Name | Pack By |
|---|---|
| Base | By: Cortex XSOAR |
| Common Playbooks | By: Cortex XSOAR |
| Common Scripts | By: Cortex XSOAR |
Optional Content Packs (0)
| Pack Name | Pack By |
|---|
All level dependencies (6)
| Pack Name | Pack By |
|---|---|
| Filters And Transformers | By: Cortex XSOAR |
| Common Scripts | By: Cortex XSOAR |
| Rasterize | By: Cortex XSOAR |
| Common Playbooks | By: Cortex XSOAR |
| Cortex REST API | By: Cortex XSOAR |
| Base | By: Cortex XSOAR |
2.0.9 - 2953671 (May 20, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.4.29342.
2.0.8 - 2589896 (March 16, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.1.26972.
2.0.7 - 2340785 (February 1, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.1.25933.
2.0.6 - 2226548 (January 9, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.9.25564.
2.0.5 - R2146019 (December 21, 2021)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.8.24399.
2.0.4 - 7640590 (September 16, 2021)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.7.24076.
2.0.3 - 400846 (July 21, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.6.22912.
2.0.2 - 387494 (June 21, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.5.21272.
2.0.1 - 378296 (June 6, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.5.20070.
2.0.0 - 354205 (May 12, 2021)
Integrations
Service Desk Plus
- Added support for on-premises Service Desk Plus requests.
- Updated the Docker image to: demisto/python3:3.9.4.19537.
1.2.2 - R292927 (March 1, 2021)
Integrations
Service Desk Plus
- The update_reason argument in the service-desk-plus-request-update command now works as expected.
- The status_change_comments argument was removed from the service-desk-plus-request-update command since it was unused.
- Upgraded the Docker image to demisto/python3:3.9.1.14969.
2.0.9 - 2947173 (May 19, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.4.29342.
2.0.8 - 2589896 (March 16, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.1.26972.
2.0.7 - 2331165 (January 30, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.10.1.25933.
2.0.6 - 2316504 (January 27, 2022)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.9.25564.
2.0.5 - R2146019 (December 21, 2021)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.8.24399.
2.0.4 - 7640590 (September 16, 2021)
Integrations
Service Desk Plus
- Updated the Docker image to: demisto/python3:3.9.7.24076.
2.0.3 - 400846 (July 21, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.6.22912.
2.0.2 - 387494 (June 21, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.5.21272.
2.0.1 - 378296 (June 6, 2021)
Integrations
Service Desk Plus
- Upgraded the Docker image to: demisto/python3:3.9.5.20070.
2.0.0 - 354205 (May 12, 2021)
Integrations
Service Desk Plus
- Added support for on-premises Service Desk Plus requests.
- Updated the Docker image to: demisto/python3:3.9.4.19537.
1.2.2 - R292927 (March 1, 2021)
Integrations
Service Desk Plus
- The update_reason argument in the service-desk-plus-request-update command now works as expected.
- The status_change_comments argument was removed from the service-desk-plus-request-update command since it was unused.
- Upgraded the Docker image to demisto/python3:3.9.1.14969.
PUBLISHER
PLATFORMS
Cortex XSOARCortex XSIAM
INFO
| Certification | Certified | Read more |
| Supported By | Cortex | |
| Created | July 5, 2020 | |
| Last Release | October 20, 2025 |
WORKS WITH THE FOLLOWING INTEGRATIONS:
