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Zendesk

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IT service management

The Zendesk Pack enables you to streamline and enhance the incident management and customer support workflows within your organization.
This pack enables integration between the XSOAR platform and Zendesk, a popular customer service and support platform.

What does this pack do?

-Search and Query: Search and query existing Zendesk users or tickets based on specific criteria, such as ticket ID, requester, subject, tags, and more, to quickly retrieve relevant information.
-Ticket Creation: Automatically create Zendesk tickets from within XSOAR based on specific triggers or events, allowing for quick and efficient incident reporting and tracking.
-Ticket Retrieval: Retrieve ticket details, including comments, attachments, and metadata, directly from Zendesk within XSOAR. This feature enables comprehensive investigation and analysis of customer issues.
-Ticket Updates: Update ticket properties, such as status, priority, assignee, tags, and more, directly from XSOAR. This functionality enables seamless collaboration and synchronization between XSOAR and Zendesk.
-Ticket Comments: Add comments to existing Zendesk tickets from within XSOAR, facilitating communication and collaboration between different teams involved in incident resolution.
-Zendesk users management: Automatically create , update or delete Zendesk users from XSOAR.

The Zendesk Pack enables you to streamline and enhance the incident management and customer support workflows within your organization.
This pack enables integration between the XSOAR platform and Zendesk, a popular customer service and support platform.

What does this pack do?

-Search and Query: Search and query existing Zendesk users or tickets based on specific criteria, such as ticket ID, requester, subject, tags, and more, to quickly retrieve relevant information.
-Ticket Creation: Automatically create Zendesk tickets from within XSOAR based on specific triggers or events, allowing for quick and efficient incident reporting and tracking.
-Ticket Retrieval: Retrieve ticket details, including comments, attachments, and metadata, directly from Zendesk within XSOAR. This feature enables comprehensive investigation and analysis of customer issues.
-Ticket Updates: Update ticket properties, such as status, priority, assignee, tags, and more, directly from XSOAR. This functionality enables seamless collaboration and synchronization between XSOAR and Zendesk.
-Ticket Comments: Add comments to existing Zendesk tickets from within XSOAR, facilitating communication and collaboration between different teams involved in incident resolution.
-Zendesk users management: Automatically create , update or delete Zendesk users from XSOAR.

PUBLISHER

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

CertificationRead more
Supported ByCortex
CreatedNovember 9, 2020
Last ReleaseNovember 21, 2023
WORKS WITH THE FOLLOWING INTEGRATIONS:

DISCLAIMER
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