BMC Helix ITSM allows customers to manage service request, incident, change request, task, problem investigation, known error and work order tickets.
Cortex XSOAR interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.
What does this pack do?
- Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSOAR.
- Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
- Fetches BMC Helix ITSM tickets.
- Mirrors incoming BMC Helix ITSM tickets in Cortex XSOAR.
- Mirrors Cortex XSOAR tickets in BMC Helix ITSM.
- Supports service request, incident, change request, task, problem investigation, known error and work order ticket types.
Cortex XSIAM interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.
What does this pack do?
- Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSIAM.
- Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
- Fetches BMC Helix ITSM tickets.
- Mirrors incoming BMC Helix ITSM tickets in Cortex XSIAM.
- Mirrors Cortex XSIAM tickets in BMC Helix ITSM.
- Supports service request, incident, change request, task, problem investigation, known error and work order ticket types.
