Cortex XSOAR interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.
What does this pack do?
- Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSOAR.
- Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
- Fetches BMC Helix ITSM tickets.
- Mirrors incoming BMC Helix ITSM tickets in Cortex XSOAR.
- Mirrors Cortex XSOAR tickets in BMC Helix ITSM.
- Supports service request, incident, change request, task, problem investigation and known error ticket types.