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BMC Helix ITSM

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BMC Helix ITSM allows customers to manage service request, incident, change request, task, problem investigation and known error tickets.

Cortex XSOAR interfaces with BMC Helix ITSM to help streamline security-related service management and IT operations.

What does this pack do?

  • Views, creates, updates, or deletes a BMC Helix ITSM ticket directly from Cortex XSOAR.
  • Views, creates, updates, and deletes records from the BMC Helix ITSM Users, Companies, and Ticket templates tables.
  • Fetches BMC Helix ITSM tickets.
  • Mirrors incoming BMC Helix ITSM tickets in Cortex XSOAR.
  • Mirrors Cortex XSOAR tickets in BMC Helix ITSM.
  • Supports service request, incident, change request, task, problem investigation and known error ticket types.

PUBLISHER

Cortex

PLATFORMS

Cortex XSOARCortex XSIAM

INFO

CertificationRead more
Supported ByCortex
CreatedAugust 11, 2022
Last ReleaseFebruary 1, 2023
WORKS WITH THE FOLLOWING INTEGRATIONS:
DISCLAIMER
Content packs are licensed by the Publisher identified above and subject to the Publisher’s own licensing terms. Palo Alto Networks is not liable for and does not warrant or support any content pack produced by a third-party Publisher, whether or not such packs are designated as “Palo Alto Networks-certified” or otherwise. For more information, see the Marketplace documentation.